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This private blog replaces the earlier archives I had posted on the Internet and includes various memos sent to the clients of the VitaminLawyer.com (now the Vitamin Consultancy). It includes archived copies of memos from 2004 through 2007 and subsequent memos will be posted as they are issued.
Saturday, September 9, 2017
Intentional Adulteration Defense
Friday, August 18, 2017
Three New Vitamin Consultancy Videos
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Saturday, July 1, 2017
OPS for SOPs
INDEX:
OPS 4 SOPs
Branding Basics
This Article Also Posted Here:
http://vitaminconsultancycertification.weebly.com/ops-4-sops.html
Standard Operating Procedures and OPS
This newsletter describes the Standard Operating Procedures (SOP) Operating Procedures System (OPS) which the Vitamin Consultancy maintains for our monthly retainer clients.
A New Vitamin Consultancy Service
Operating Procedures System - OPS
SOP Maintenance
Branding Profile
Operating Procedures System - OPS
SOP Maintenance
Branding Profile
Dietary Supplement purveyors face an ever-changing regulatory climate as various federal agencies, led by FDA, seek to control the market. After practicing law for 36 years, gaining a reputation as The Vitamin Lawyer, I focused my efforts on The Vitamin Consultancy which brings top-level regulatory services to medium and small vitamin companies.
Those services include not only FDA-vetted, GMP compliant Standard Operating Procedure (SOP) formats, but also a webinar training program that teaches how to use SOPs to meet regulatory requirements -- and more, with specialized webinars on topics such as The Forbidden Words, to keep your company ahead of the curve. I provide GMP audits and copy/label/claims reviews.
In addition to keeping an eye on FDA regulatory developments through the Agency web site and various industry newsletters, I also have people coming to me for my advice who have been recently inspected by FDA and received "Comment" letters. Often these letters are an "early warning" of FDA regulatory focus, giving me the opportunity to prepare you for the changing regulatory environment.
As a result of some language used in a recent FDA letter to a company selling homeopathic patches, I saw that FDA was recommending certain language, in effect, for the Quality Control (QC) parts of the SOPs, more clearly specifying the role of the Quality Control Manager (yes, in a small company the CEO/COO may also be the QCM), so I created certain amendments to the SOPs to cover this new FDA focus and clarify the role of the QCM.This is one way for Vitamin Consultancy clients to stay a head of the curve. [BTW, I am working on a new webinar about the role of the QCM.]
While there is a Change Procedure in the SOPs, how will such changes be communicated and implemented?
I've been thinking, therefore, about how to more effectively automate the process. I suggest it may be time to "go digital" with the Operating Procedures System -- OPS.
Using the paper file hard-copy as a back up, the company could have a private [password protected] online OPS copy as the official copy.
Even, or especially, in an emergency managers would have access to necessary procedures from their smart phones that would give them always up-to-date copies of the procedures. Properly indexed with hyperlinks, the necessary information would always be available, and, perhaps more importantly, FDA would see that there is a system in place to ensure that the most up-to-date procedures are being implemented.
In addition to the SOP format that I've prepared there are probably other formal or informal operating procedures that should be recorded, not necessarily for FDA compliance, but for brand and operations consistency.
The Operating Procedures System could become a repository for the company culture, for such essential factors as the Company Branding Profile (see article below).
Properly developed and maintained, the OPS can be a valuable company asset.
The Vitamin Consultancy's SOP Maintenance System provides your company with a powerful tool for the continued regulatory compliance of your operations. Here is how it works:
1. The Company and the Consultancy enter into a privacy contract for the maintenance of the OPS. The maintenance fee is included in the monthly retainer.
2. The SOP document, based on the Consultancy format, is finalized with the Company and posted on the protected site. Only the OPS Administrator, provided by the Consultancy, has authority to change the document (and with company COO approval). Additional operations documents that may be useful can also be posted, under COO direction.
3. The Company specifies which managers are to have access. That access is granted to specific email addresses and can be password protected. At any time access can be terminated.
4. The Consultancy will keep the SOPs up-to-date and will notify the managers, through the master list, of changes.
5. These procedures will themselves be set down in a new SOP specifying the OPS Online Official SOPs.
Here is an outline of the Operating Procedures System:
[1] The SOP document details the operating procedures of the Company, in conformity with FDA and FTC regulations of dietary supplement and similar businesses. See SOP Index below.
[2] The OPS is the private online repository for the updated official copy of the SOP document, available to the managers of the Company.
[3] The OPS consists of a Google Documents file folder and subfolders with the following items:
- The OPS Use Memorandum
- The SOP indexed manual consisting, currently, of 24 specific SOPs
- The SOP Appendix with standard forms
- The Company Branding Profile
- The CCDS (Company Core Data Sheet) for each current product.
[4] The SOP Manual consists of the following procedures:
1. Introduction / Index
2. Refund, Delivery & Returns Policies
3. Standard Disclaimers; Site Use Statement
4. Standard Waivers: Model – Testimonial – Clinical Study
5. Email Privacy Policy
6. Document Retention Policy
7. Quality Control / Claims Control / Complaints
8. Contract Manufacturer Agreement GMP Enforcement Terms
9. Password and Internet/Program Access Controls
10. Order Processing Procedure
11. Bookkeeping and Account Management
12. Order Record Keeping and Retrieval; AER Reporting
13. Emergency Planning and Crisis Management
14. Payment Card Industry Data Security System
15. Private Labeling / Labels
16. Receiving, Handling, Shipping & Storage of Inventory and Returns
17. Recalls
18. Complaint Form
19. Change Controls / New SOPs
20. CAPA
21. CCDS (Company Core Data Sheets)
22. New Employee Qualification and Training
23. Official Inspections: Procedures
24. New Product Development; Product Retirement & Archiving
[5] The SOP Appendix includes these forms:
Waivers
Complaint Form
CCDS Form
Contract Terms
Social Media Schedule / Program Access
[6] These are records are kept in the ordinary course of business and may be offered as evidence in court. The Branding Profile is an expression of the company’s Intellectual Property and claims to trademarks, trade dress and branding indicia.
[7] The following Positions in the Company are listed in the SOPs: the CEO, COO, Quality Control Manager (QCM), Emergency Manager (EM), SOP & CCDS Manager, Customer Service Manager and Warehouse Manager.
The COO or (where one is not designated) the CEO shall hold these Manager Positions unless the Positions are filled by appointment by the CEO
[8] All managers shall maintain online access to the current SOPs at all times; for example, on their smart phones.
[9] The private link to the OPS Google Docs folder which includes the SOPs can be provided to anyone in the company, or any consultant, who needs access to the OPS
Depending on company size, the Vitamin Consultancy can maintain your OPS and their contents for as little as an hour a month retainer. For that you receive our guidance on developing your SOPs, including FDA-compliant forms, your basic Company Branding Profile (more about that below) and our private client alerts regarding breaking FDA and FTC news impacting natural products. Of course, we set up and maintain your OPS online.
Interested? Call Ralph: 973.300.4594. We invoice monthly through PayPal.
1. Introduction / Index
2. Refund, Delivery & Returns Policies
3. Standard Disclaimers; Site Use Statement
4. Standard Waivers: Model – Testimonial – Clinical Study
5. Email Privacy Policy
6. Document Retention Policy
7. Quality Control / Claims Control / Complaints
8. Contract Manufacturer Agreement GMP Enforcement Terms
9. Password and Internet/Program Access Controls
10. Order Processing Procedure
11. Bookkeeping and Account Management
12. Order Record Keeping and Retrieval; AER Reporting
13. Emergency Planning and Crisis Management
14. Payment Card Industry Data Security System
15. Private Labeling / Labels
16. Receiving, Handling, Shipping & Storage of Inventory and Returns
17. Recalls
18. Complaint Form
19. Change Controls / New SOPs
20. CAPA
21. CCDS (Company Core Data Sheets)
22. New Employee Qualification and Training
23. Official Inspections: Procedures
24. New Product Development; Product Retirement & Archiving
[5] The SOP Appendix includes these forms:
Waivers
Complaint Form
CCDS Form
Contract Terms
Social Media Schedule / Program Access
[6] These are records are kept in the ordinary course of business and may be offered as evidence in court. The Branding Profile is an expression of the company’s Intellectual Property and claims to trademarks, trade dress and branding indicia.
[7] The following Positions in the Company are listed in the SOPs: the CEO, COO, Quality Control Manager (QCM), Emergency Manager (EM), SOP & CCDS Manager, Customer Service Manager and Warehouse Manager.
The COO or (where one is not designated) the CEO shall hold these Manager Positions unless the Positions are filled by appointment by the CEO
[8] All managers shall maintain online access to the current SOPs at all times; for example, on their smart phones.
[9] The private link to the OPS Google Docs folder which includes the SOPs can be provided to anyone in the company, or any consultant, who needs access to the OPS
Depending on company size, the Vitamin Consultancy can maintain your OPS and their contents for as little as an hour a month retainer. For that you receive our guidance on developing your SOPs, including FDA-compliant forms, your basic Company Branding Profile (more about that below) and our private client alerts regarding breaking FDA and FTC news impacting natural products. Of course, we set up and maintain your OPS online.
Interested? Call Ralph: 973.300.4594. We invoice monthly through PayPal.
COMPANY BRANDING PROFILE
What is a company Branding Profile? It is an organized document that is part of the Intellectual Property of the company. It adds value to the company by better defining the company brand.
The Profile covers such issues as patents and trademarks, slogans; trade names and logos; precisely what colors represent the company; what typeface fonts; what types of images, the "look and feel" of the labeling and sales copy (trade dress; branding indicia). Standard advertising language may be cataloged. The Company Mission should be included.
One Branding Agency lists:
"The brand codification process typically involves defining and aligning elements like:
- Target audience / segments
- Target beliefs & perceptions
- Target options / competitors
- Category
- Value proposition
- Position
- Speaking points
- Personality
- Selling points
- Tone & manner
- Visual profile
- Backstory
- Brand persona
- Brand architecture
- Vision, mission, goals"
The Branding Profile is intended to offer guidance to the copywriters and customer service people in the company, as well as the planners and managers.
That is why this essential part of the company culture rightfully belongs in the OPS, as one of the chief expressions of the company's mission.
Tuesday, May 9, 2017
First Amendment Food Claim
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Thursday, April 13, 2017
You Must Adhere to GMPs
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Sunday, February 5, 2017
Era of the Mobile App
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Sunday, January 15, 2017
FDA Mobile App Regulations
This memorandum covers developing
FDA regulations of Mobile Apps. To a great extent, the future of internet
communication is via Apps. Some estimate that 80% of internet traffic will
be Mobile App mediated by the end of the decade.
Bottom Line: The time to enter the
Mobile App space may be now…
Here
is an example of a Mobile App (for Dr. Rima Laibow) described here: http://tinyurl.com/HealthFreedomApp.
FDA
Regs on Mobile Apps
Some
of the questions being considered by the regulators:
-
How the FDA should categorize mobile
apps and decides how, or whether, to regulate them as medical devices.
-
How the FDA evaluates an app's
"intended use."
-
How to interpret the FDA's promise of
"enforcement discretion" for certain types of apps.
-
Who can be considered a mobile medical
app developer and what regulations affect them.
FDA's evolving stance on Mobile Apps
sorts them into three categories:
-
Administrative health information
technology (e.g, billing, claims processing, general communication and
scheduling): This is not a medical device and not regulated by the agency.
-
Health management information technology
(e.g., medication management, data capture, electronic access to clinical
results, provider order entry): This is under FDA jurisdiction but generally so
low risk that the agency can exercise enforcement discretion and not apply
regulations.
-
Medical device health information
technology (e.g., computer-aided detection and diagnosis, robotic surgical
planning, remote display of bedside alarms, radiation treatment planning): This
is actively regulated under Class I, Class II and Class III medical device
rules.
Here is what the FDA is saying
about Mobile Apps:
The
widespread adoption and use of mobile technologies is opening new and
innovative ways to improve health and health care delivery.
Mobile
applications (apps) can help people manage their own health and wellness,
promote healthy living, and gain access to useful information when and where
they need it. These tools are being adopted almost as quickly as they can be
developed. According to industry estimates, 500 million smartphone users worldwide
will be using a health care application by 2015, and by 2018, 50 percent of the
more than 3.4 billion smartphone and tablet users will have downloaded mobile
health applications (http://www.research2guidance.com/500m-people-will
-be-using-healthcare-mobile-applications-in-2015/). These users include health
care professionals, consumers, and patients.
The
FDA encourages the development of mobile medical apps that improve health care
and provide consumers and health care professionals with valuable health
information. The FDA also has a public health responsibility to oversee the
safety and effectiveness of medical devices – including mobile medical apps.
The
FDA issued the Mobile Medical Applications Guidance for Industry and Food and
Drug Administration Staff (PDF - 269KB) on September 25, 2013, which explains
the agency’s oversight of mobile medical apps as devices and our focus only on
the apps that present a greater risk to patients if they don’t work as intended
and on apps that cause smartphones or other mobile platforms to impact the
functionality or performance of traditional medical devices.
What are mobile medical apps?
Mobile
apps are software programs that run on smartphones and other mobile
communication devices. They can also be accessories that attach to a smartphone
or other mobile communication devices, or a combination of accessories and
software.
Mobile
medical apps are medical devices that are mobile apps, meet the definition of a
medical device and are an accessory to a regulated medical device or transform
a mobile platform into a regulated medical device.
Consumers
can use both mobile medical apps and mobile apps to manage their own health and
wellness, such as to monitor their caloric intake for healthy weight
maintenance. For example, the National Institutes of Health’s LactMed app
provides nursing mothers with information about the effects of medicines on
breast milk and nursing infants.
Other
apps aim to help health care professionals improve and facilitate patient care.
The Radiation Emergency Medical Management (REMM) app gives health care
providers guidance on diagnosing and treating radiation injuries. Some mobile
medical apps can diagnose cancer or heart rhythm abnormalities, or function as
the “central command” for a glucose meter used by an insulin-dependent diabetic
patient.
How will the FDA regulate mobile
medical apps?
The FDA will apply the same
risk-based approach the agency uses to assure safety and effectiveness for
other medical devices.
The guidance document (PDF - 269KB) provides examples of how the FDA
might regulate certain moderate-risk (Class II) and high-risk (Class III)
mobile medical apps. The guidance also provides examples of mobile apps that
are not medical devices, mobile apps that the FDA intends to exercise
enforcement discretion and mobile medical apps that the FDA will regulate in
Appendix A, Appendix B and Appendix C.
We
encourage app developers to contact the FDA – as early as possible – if they
have any questions about their mobile app, its level of risk, and whether a
premarket application is required.
Mobile medical apps that the FDA
will regulate
The FDA is taking a tailored,
risk-based approach that focuses on the small subset of mobile apps that meet
the regulatory definition of “device” and that:
-
Are intended to be used as an accessory
to a regulated medical device, or
-
Transform a mobile platform into a
regulated medical device.
Mobile
apps span a wide range of health functions. While many mobile apps carry
minimal risk, those that can pose a greater risk to patients will require FDA
review.
For
a list of what is considered a mobile medical application, manufacturers and
developers of mobile applications can search FDA’s database of existing
classification by type of mobile medical application (for example diagnostic). Approved/cleared mobile medical applications
will also be listed in FDA’s 510(k) and PMA databases and on the FDA’s
Registration & Listing Database.
FDA’s
mobile medical apps policy does not require mobile medical app developers to
seek Agency re-evaluation for minor, iterative product changes.
Mobile apps for which the FDA
intends to exercise enforcement
discretion
For many mobile apps that meet the
regulatory definition of a “device” but pose minimal risk to patients and
consumers, the FDA will exercise enforcement discretions
and will not expect manufacturers to submit premarket review applications or to
register and list their apps with the FDA. This includes mobile medical apps that:
-
Help patients/users self-manage their
disease or condition without providing specific treatment suggestions;
-
Provide patients with simple tools to
organize and track their health information;
-
Provide easy access to information
related to health conditions or treatments;
-
Help patients document, show or
communicate potential medical conditions to health care providers;
-
Automate simple tasks for health care
providers; or
-
Enable patients or providers to interact
with Personal Health Records (PHR) or Electronic Health Record (EHR) systems.
Does the FDA regulate mobile
devices and mobile app stores?
FDA’s
mobile medical apps policy does not regulate the sale or general consumer use
of smartphones or tablets. FDA’s mobile medical apps policy does not consider
entities that exclusively distribute mobile apps, such as the owners and
operators of the “iTunes App store” or the “Google Play store,” to be medical
device manufacturers. FDA’s mobile medical apps policy does not consider mobile
platform manufacturers to be medical device manufacturers just because their
mobile platform could be used to run a mobile medical app regulated by FDA.
Does the guidance apply to
electronic health records?
FDA’s
mobile medical app policy does not apply to mobile apps that function as an
electronic health record (EHR) system or personal health record system.
Labels:
FDA,
FDA mobile app regulation,
mobile apps
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